Priority Support

  SLA based support

 

Premium support includes a service level agreement for support response times

 

Premium Unlimited Support Packages

  • Premium Support:

    • 2 day average response time for Mantis tickets
    • Business Hours Support
    • Support available via Skype, Mantis and Email
    • This level of support is not available for Oracle users
    • $5k/ yr

  • Priority Support:

    • 1 day average response time for Mantis tickets
    • Business Hours Support and Three 724 support ticket per year
    • Support available via Skype, Mantis, Voice and Email
    • $10k/ yr

  • 724 Priority Support:

    • 4 hr average response time for Mantis tickets
    • Business Hours Support
    • Twelve 724 Support incidents per year
    • Support available via Mantis, Skype, Voice and Email
    • $25k/ yr

  • Training Services:

    • We also offer multi day classroom training.

  • Professional Services:

    • We have global teams that are experienced with large projects and available to create Enhancements, Integration and any custom requirement
    • Contact us with your requirements

 

See Support Terms and Conditions.

 

Get to Know Us

 

+1 705 797 2105 x1
92 Caplan Ave, Suite 206
Barrie, Ontario, L4N 0Z7
Canada