Premium support includes a service level agreement for support response times
Premium Unlimited Support Packages
-
Premium Support:
- 2 day average response time for Mantis tickets
- Business Hours Support
- Support available via Skype, Mantis and Email
- This level of support is not available for Oracle users
- $5k/ yr
- Priority Support:
- 1 day average response time for Mantis tickets
- Business Hours Support and Three 724 support ticket per year
- Support available via Skype, Mantis, Voice and Email
- $10k/ yr
- 724 Priority Support:
- 4 hr average response time for Mantis tickets
- Business Hours Support
- Twelve 724 Support incidents per year
- Support available via Mantis, Skype, Voice and Email
- $25k/ yr
- Training Services:
- We also offer multi day classroom training.
- Professional Services:
- We have global teams that are experienced with large projects and available to create Enhancements, Integration and any custom requirement
- Contact us with your requirements
See Support Terms and Conditions.


