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SLA Support


We have 3 SLA (Service Level Agreement) product support options available:

Standard Support

  • 2 day average response time for Mantis tickets
  • Business Hours Support
  • Support available via Skype, Mantis and Email
  • This level of support is not available for Oracle users

524 Priority Support

  • 1 day average response time for Mantis tickets
  • 524 support – (Sunday evening to Friday evening)
  • Support available via Skype, Mantis, Voice and Email

724 Priority Support

  • 4 hr average response for Mantis tickets
  • 524 support – (Sunday evening to Friday evening)
  • Plus Twelve 724 Support incidents per year to cover incidents on weekends
  • Support available via Mantis, Skype, Voice and Email

We also offer

Training Services

Professional Services

  • We have global teams that are experienced with large projects; they are available to create Enhancements, Integration, and any custom requirement
  • Contact us with your project needs